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Ordering, Payment and Shipping
Can I order on-Line and pick up in Store?
 
In-Store pick-up


We are temporarily be offering store-front pick-up for on-line orders. Store front pick-up will be available Monday through Sunday, between 10am and 6pm
There is no charge for this service. Orders will be ready for you to pick up in 1 -2 business days.

Orders must be placed on-line - we cannot accept orders over the phone.

To Select In-Store Pick Up, place items in your cart and click 'Proceed to Checkout' when your order is ready.

You will need to enter your billing information before you can select a shipping/pick-up option. (Chose 'Ship to: My Billing Address'). Once you have entered that info, You will be able to select 'In-Store Pick-Up' in the 'Select Delivery Type' drop down menu beneath the 'Type of Address' buttons in the 'Shipping Information section.

You will receive an email to notify you of your pick-up window when your order is ready.

We are following recommended public health best-practices to the best of our ability. Please help us keep you and our Staff safe and healthy!

When you arrive to pick-up:

  • Bring your ID, and your email confirmation (A printed copy or on your mobile device).
  • Please wear a mask.
  • People arriving to Pick-Up orders do not get to bypass the line. A limited number of customers are allowed inside the store at one time. If it is busy, you may need to line up outside following proper social distancing best practices.
  • We will have a Staff member ready with your order at the cash area.
  • Your pick-up window will only be open for 2 business days once you have been notified that your order is ready for pick-up. After two days, If you have not picked up your order it will be cancelled and refunded.

Can I place an order over the phone?
 


No, sorry, we do not accept orders over the phone.

How do I redeem my 365 Rewards?
  All of the 365 Rewards information can be found by clicking here.
How long will it take to ship my order?
 


Shipping Times:
Most Orders process and ship within 1-2 business days.

Here’s a quick guide to help you understand our shipping
(please remember that we do not guarantee ship times, everything here is an estimate based on averages).

Name Labels usually process and ship the next business day.

If you place an order on Monday, they should process and ship by Tuesday evening. Most labels ship by standard letter mail (Canada Post, USPS). Shipping times can vary depending on your location. In Canada they can take 1-7 business days, in the U.S. they can take up to 2 weeks or more. Give yourself lots of time if you are relying on Canada Post/USPS. If you chose Courier Shipping for your labels, see the standard ground shipping info below.

All Other Orders.To estimate the shipping time, start by allowing up to 1 Business Day for us to receive, process and pack your order.

Custom Duffel Bags (Pants, Laundry Bags etc.) take extra time to process! If you are ordering anything custom pressed, add about 5 or so days for the item to be customized before your order ships. Custom Items in an order will hold up the entire order. If you’d like some items sooner, place them in a second order.

We may have to contact you! If there is a problem with colours, inventory, credit cards or shipping addresses we will let you know. Be sure to keep an eye on your inbox. In the event of a problem, the sooner you get back to us the sooner we can ship.

Standard Ground Shipping – Once your package is ready, allow for up to 1 business Day for our Courier to pick-up.

If you are ordering within the Greater Toronto Area you should receive your order 1-2 business days after pick-up.
If you are elsewhere in Ontario – about 2-3 business days.
Anywhere else in Canada about 5 +/- business days.

In the US, you need to allow for Customs processing and greater distances.
The shortest ship times are in Michigan, New York and down the Eastern seabord - about 3-5 business days.
The longest ship times (Oregon, California, New Mexico, Texas) seem to be about 7 +/- Business days, but occasionally an item will be held up in customs.

In any event - once we have shipped your order, you will receive an email notification. If we have shipped via courier, you will have a tracking number and you can follow your package at the courier's website using the tracking number and link provided to get the most accurate delivery estimate possible.

What If I'm not at home to sign for my package?
  To facilitate the majority of our customers, we do not generally require a signature at delivery. There are exceptions.

Once we hand over your package to the courier, their policies determine how your package is delivered.
  • Generally (but not universally) for orders of less than $100, no signature is required and drivers are instructed to leave your package in an out-of-sight location if one is available.
  • On orders of More than $100 our courier might require a signature, at the driver's discretion. The Driver might not leave the package if they determine that there is no secure location. If they feel they cannot deliver securely, they will leave a notice and you can call to arrange a better delivery time.
  • If possible, you might want to have your package delivered to your place of work, or to a neighbor or relative to ensure the fastest, easiest delivery of your order.
  • If you would prefer to have a signature required, please note it in the 'Comments' Section on the check-out page
Why do Some items only ship within Canada?
  On some items we are limited to shipping within Canada. This can be due to Licensing (as in the case of some Varsity wear), sales territories, or Import/Export regulations.

If you order an Item into the U.S. that is listed as 'Only ships In Canada' we will notify you via email and automatically cancel it from your order. In some cases we may need to cancel the entire order, and ask you to place a new one, depending on the dollar value of your order.
Do you ship to my country?
  Due to shipping costs, package insurance limitations and warrantee issues, we currently only ship to Canada and the Continental United States. Under special circumstances however, we can ship to most places in the world.  If you are interested, please send us an email with your mailing address and the items you would like to order and we can look into the possibility of shipping to your country.
What are my payment choices?
  Currently we accept Visa, Mastercard, Discover and American Express.
How much are shipping charges?
  Shipping is automatically calculated based on your order total. Orders may qualify for free or flat rate shipping deals. Check out our 'Free Shipping' or 'Discounted Shipping' offers!

To see shipping charges for orders, simply add items to your shopping cart, and then proceed to the checkout page - you can enter your general location and the system will show any applicable shipping costs.

Any duties or import taxes that may be incurred on orders shipping into the United States are not included here, and are the responsibility of the receiving party.