Frequently Asked Questions

If you have questions, We've got answers!

Here are some of our most Frequently asked Questions.  If you don't see the answer to your question here, please email us at We generally respond within 24 hours, maybe a little longer on the weekend. During business hours you can also call 416-789-9876.


Orders FAQs

We will refund most regularly priced items within 14 days of purchase/delivery.* You can see our full return policy by clicking here

No, Sorry. We do not accept orders for pick up in store. You'll need to order for delivery, or shop in-store.

No, sorry, we do not accept orders over the phone.

We make an effort to stock everything we show on-line, but we occasionally run out some items, colours or sizes. We will NOT substitute for items that we do not have in stock without contacting you first - Keep an eye on your inbox!

When you successfully place an order, the website automatically sends out a confirmation email. You should receive it within a few minutes of finalizing your order. If you don't see it, please check your junk/spam folder, and double check the email address you entered when you placed the order. If it is still no there you can email us at for assistance.

Please be sure to add '' to your email inbox whitelist so we don't go to spam. You don't want to miss your tracking information, and if we need to contact you about your order, we will do so via email.

If you need a different colour or have changed your mind altogether, send an email to with your order number and request. If we have not yet packed your order we will do everything we can to accommodate you.

We cannot add to an order, or combine orders once you have submitted them. Once they begin the fulfilment process they are locked to avoid confusion and errors. You'll need to place a separate order.

Physical Gift Cards issued in-store can only be redeemed in person. The On-Line payment system does not recognize this code, and our physical gift cards do not have the security measures available to prevent fraud that could occur with on-line activation. If you have a physical gift card it will need to be used in person.

Shipping FAQs

That depends entirely on where you are and what you order. With some exceptions, we process and ship most orders on the next business day. You can see shipping time details by clicking here

We offer Free shipping in Canada for orders that meet a minimum value. All Other orders are charged a flat rate based upon your purchase total. You can get an estimate by placing your items into your cart, clicking on 'Check Out,' entering your shipping address, and clicking 'Continue to shipping'. You can find more details on our shipping offers by clicking here.

You can see the status of a current or past order by clicking the the "Order Status" link at the bottom of every page. You will need to log in, if you are not already.

Before you panic, click the "Order Status" link at the bottom of every page to track your order status.

If you order status displays your package tracking numbers, check with the courier website to confirm that your package is en-route or delivered. If your package shows a status of "delivered" but you still do not have it, please email us at for assistance.

Other FAQs

The 365 Rewards program was officially ended as of Feb. 16, 2021. No new rewards or rewards cards will be issued. Existing rewards may still be  redeemed in-store only as per the original program.

No, Sorry. The 365 Rewards program was officially ended as of Feb. 16, 2021.  No new rewards or rewards cards will be issued. Existing rewards may still be  redeemed in-store only as per the original program.  Please do not send your rewards number, we cannot apply it.

We are located in Toronto Canada. all prices are listed and charged in Canadian dollars.

Customized orders take about 5 days to process before they ship. You can see full information on product customization by clicking here.