Here’s a quick guide to help you understand our shipping (please remember that we do not guarantee ship times, everything here is an estimate based on averages).
Name Labels usually process and ship the next business day.
If you place an order on Monday, they should process and ship by Tuesday evening. Most labels ship by standard letter mail (Canada Post, USPS). Shipping times can vary depending on your location. In Canada they can take 1-7 business days, in the U.S. they can take up to 2 weeks or more. Give yourself lots of time if you are relying on Canada Post/USPS. If you chose Courier Shipping for your labels, see the standard ground shipping info below.
All Other Orders.To estimate the shipping time, start by allowing up to 1 Business Day for us to receive, process and pack your order.
Custom Duffel Bags (Pants, Laundry Bags etc.) take extra time to process! If you are ordering anything custom pressed, add about 5 or so days for the item to be customized before your order ships. Custom Items in an order will hold up the entire order. If you’d like some items sooner, place them in a second order.
We may have to contact you! If there is a problem with colours, inventory, credit cards or shipping addresses we will let you know. Be sure to keep an eye on your inbox. In the event of a problem, the sooner you get back to us the sooner we can ship.
Standard Ground Shipping – Once your package is ready, allow for up to 1 business Day for our Courier to pick-up.
If you are ordering within the Greater Toronto Area you should receive your order 1-2 business days after pick-up.
If you are elsewhere in Ontario – about 2-3 business days.
Anywhere else in Canada about 5 +/- business days.
In the US, you need to allow for Customs processing and greater distances.
The shortest ship times are in Michigan, New York and down the Eastern seabord - about 3-5 business days.
The longest ship times (Oregon, California, New Mexico, Texas) seem to be about 7 +/- Business days, but occasionally an item will be held up in customs.
In any event - once we have shipped your order, you will receive an email notification. If we have shipped via courier, you will have a tracking number and you can follow your package at the courier's website using the tracking number and link provided to get the most accurate delivery estimate possible.