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Ordering, Payment and Shipping
Can I order on-Line and pick up in Store?
 

Can I order on-Line and pick up in Store?

You can.

Place an order on-line, and select ‘In-Store Pick-Up’ when it comes time to select your shipping method. We’ll email you when your order is ready and you can come in to pick it up! Bring in a copy of your confirmation, or show us the order confirmation on your phone and the Sales staff will take care of the rest.

Can I place an order on the phone for in-store pick-up?
 

Can I place an order on the phone for in-store pick-up?

No, sorry, we do not accept orders over the phone.

How do I redeem my 365 Rewards?
  All of the 365 Rewards information can be found by clicking here.
How long until I can pick up my order?
 

How long until I can pick up my order?

We’ll send you an email when your order is ready. How long depends on what you have ordered:

If you have ordered custom Hot-Pressing, Your Order will be available for pick-up in about 6 business days.

Most other orders will be ready in 1-2 business days.

Please be sure to keep an eye on your email – if we have any questions or problems that Is how we will notify you.

Please do not come into the store to pick up your order until you are notified that it is ready – otherwise you will likely leave empty handed. Sales Staff do not have access to on-line order information and they will not be able to help you track down an order’s status.

How long will it take to ship my order?
 


Shipping Times:


Here’s a quick guide to help you understand our shipping (please remember that we do not guarantee ship times, everything here is an estimate based on averages).

Name Labels usually process and ship the next business day.

If you place an order on Monday, they should process and ship by Tuesday evening. Most labels ship by standard letter mail (Canada Post, USPS). Shipping times can vary depending on your location. In Canada they can take 1-7 business days, in the U.S. they can take up to 2 weeks or more. Give yourself lots of time if you are relying on Canada Post/USPS. If you chose Courier Shipping for your labels, see the standard ground shipping info below.

All Other Orders.To estimate the shipping time, start by allowing up to 1 Business Day for us to receive, process and pack your order.

Custom Duffel Bags (Pants, Laundry Bags etc.) take extra time to process! If you are ordering anything custom pressed, add about 5 or so days for the item to be customized before your order ships. Custom Items in an order will hold up the entire order. If you’d like some items sooner, place them in a second order.

We may have to contact you! If there is a problem with colours, inventory, credit cards or shipping addresses we will let you know. Be sure to keep an eye on your inbox. In the event of a problem, the sooner you get back to us the sooner we can ship.

Standard Ground Shipping – Once your package is ready, allow for up to 1 business Day for our Courier to pick-up.

If you are ordering within the Greater Toronto Area you should receive your order 1-2 business days after pick-up.
If you are elsewhere in Ontario – about 2-3 business days.
Anywhere else in Canada about 5 +/- business days.

In the US, you need to allow for Customs processing and greater distances.
The shortest ship times are in Michigan, New York and down the Eastern seabord - about 3-5 business days.
The longest ship times (Oregon, California, New Mexico, Texas) seem to be about 7 +/- Business days, but occasionally an item will be held up in customs.

In any event - once we have shipped your order, you will receive an email notification. If we have shipped via courier, you will have a tracking number and you can follow your package at the courier's website using the tracking number and link provided to get the most accurate delivery estimate possible.

What do I need to pick up my order?
 

What do I need to bring with me to pick up my order?

When you come in, we’ll need to see a copy of your emailed order confirmation– Print one at home, or show us the copy we emailed you on your mobile device.

If for some reason that is not possible, we will require the order number, the name and the full telephone number that matches the order. If we do not have all of that info, or are not satisfied that it is 100% correct we may refuse to release the order to you. A copy of the confirmation is much preferred.

You will be asked to sign for receipt of your package.

What If I'm not at home to sign for my package?
  To facilitate the majority of our customers, we do not generally require a signature at delivery. There are exceptions.

Once we hand over your package to the courier, their policies determine how your package is delivered.
  • Generally (but not universally) for orders of less than $100, no signature is required and drivers are instructed to leave your package in an out-of-sight location if one is available.
  • On orders of More than $100 our courier might require a signature, at the driver's discretion. The Driver might not leave the package if they determine that there is no secure location. If the feel they cannot deliver, they will leave a notice and you can call to arrange a better delivery time.
  • If possible, you might want to have your package delivered to your place of work, or to a neighbor or relative to ensure the fastest, easiest delivery of your order.
  • If you would like to have a Signature Required' delivery, please note it in the 'Comments' Section on the check-out page
Where do I pick up my order?
 

Where do I pick up my order?

We are located at 516 Lawrence Ave. West, Toronto On.

Bring your Order confirmation to the counter and a staff member will retrieve your order.

You can see more about our location by clicking here

Why do Some items only ship within Canada?
  On some items we are limited to shipping within Canada. This can be due to Licensing (as in the case of some Varsity wear), Sales rights, or Import/Export regulations.

If you order an Item into the U.S. that is listed as 'Only In Canada' we will notify you via email and automatically cancel it from your order. In some cases we may need to cancel the entire order, and ask you to place a new one, depending on the dollar value of your order.
Do you ship to my country?
  Due to shipping costs, package insurance limitations and warrantee issues, we currently only ship to Canada and the Continental United States. Under special circumstances we can ship to most places in the world.  If you are interested, please send us an email with your mailing address and the items you would like to order and we can get you a quote with more shipping details.
What are my payment choices?
  Currently we accept Visa, Mastercard, Discover and American Express.

Simply, choose Visa, Mastercard or Discover from the 'Card Type' pull-down menu, under the 'Payment Method' section of the Checkout Page.
How much are shipping charges?
  Shipping is automatically calculated based on your order total. Orders totalling more than $75 (before tax) may qualify for shipping deals. Most Items count towards our 'Free Shipping' or 'Discounted Shipping' offers, but not all.

To see shipping charges for orders totalling less than $75, simply add items to your shopping cart, and then proceed to the checkout page - you can enter your general locations and the system will show any applicable shipping costs.

Any duties or import taxes that may be incurred on orders shipping into the United States are not included here, and are the responsibility of the receiving party.