Refund policy

What is the return policy?

 

In-Store purchases: We will refund or exchange most items within 14 days of purchase. Your receipt is required for any return. 

On-Line orders: We will refund most items within 14 days of order delivery. Simply email us at info@campstore.com. Include your name, your order number and what you would like to return, and we will issue you a return authorization and instructions. This will ensure that there is no confusion or problems with your return.

Please email us first for a return authorization number for all returns of orders placed on-line.

We do not cover shipping costs for returns/refunds. If your return is coming from the U.S., any duty must be prepaid and is the sole responsibility of the purchaser. Refunds will only be issued in the form original payment was made. In the case of a credit or debit card, it must be the same card as the purchases.

 

Items that are Final Sale

 

When an Item is marked 'Final Sale' that means it is an item that we can not accept as a return or for exchange. We make an effort to ensure that all Final Sale items are clearly indicated, but sometimes information is unclear or there can be human or technical errors. In all such cases, we adhere to the following rules regarding items which cannot be returned under any circumstances:

  • Any item sold as 'Clearance' or that is otherwise on-sale for a discount of 40% or greater.

  • Any Item which has been customized – Name Tags, Personalized Duffels or other hot pressed items.

  • Any garment of a personal nature – Underwear, Socks, Swimsuits.

  • Any Liquids, including Soaps, Shampoos, Sunscreens, Insect Repellents or other creams or ointments.

 

We do not accept returns on:

  • Worn, washed or otherwise used or altered items

  • Items without their original packaging or tags

 

How to return unwanted Items

 

If an item does not fit, if you decide against the colour or is simply something that you have changed your mind on, email us at info@campstore.com within 14 days of delivery to arrange a return for refund. We will issue you a Return Authorization number and shipping instructions. When we receive your shipment, we will refund the product in full. The item must be in resale-able condition - ie. with all original packaging, un-used and un-marred.

 

We do not cover shipping costs for returns/refunds. If your return is coming from the U.S., any duty must be prepaid and is the sole responsibility of the purchaser.

 

Note:

  • We do not, under any circumstances accept C.O.D. packages. All packages arriving C.O.D. will be refused and returned at the sender’s expense.

  • Any package shipped without a clearly marked Return Authorization may be refused and returned at the sender’s expense.

 

The 14 Day Return Period will be affected by a Package redirect.

While our return period is usually calculated as 14 days from package delivery, that changes when an item in transit is redirected by a customer, or at customer request. Redirects add shipping time, sometimes create addressing complications outside of our control, and packages can sit unclaimed at pick up points for extended periods. When a package is redirected the return period start time then defaults to either the original delivery estimate date, or the most recent delivery attempt to the original address by the courier. This is a compromise to protect Camp Connection from unreasonable return periods and claims on shipping delays that are not caused by us, or by our courier.

 

Restocking Fee on Bulk Orders

 

Returns of $500 or more on bulk item orders (in one return or in cumulative amounts) will incur a 25% restocking fee. 

 

Returning an on-line purchase in-store

 

If you have ordered an Item on-line, but would find it more convenient to make a return in person at our Lawrence Ave. location, we can accommodate you!

 

If you are looking for an exchange, simply bring it in with your packing slip and our Sales Staff will be glad to help you out.

 

If you would like to return your item in-store for a refund, please email us first (info@campstore.com) for a Return Authorization number. Include your order number and the item(s) you are looking to return. We'll send you a Return Authorization Number. Bring your return item(s) and Return Authorization Number to the store. One of our Staff will accept the return, and it will be processed in 1-2 business days. You will receive an email confirmation when the order has been processed.

Something in your order was incorrect or damaged

Please check your order for errors immediately upon receipt. Check any electronic devices to make sure they are functioning correctly. 

If your order arrives but is not correct, if it is damaged or if one of your products is found to have a manufacturer's defect, contact us by e-mail at info@campstore.com within 14 days of delivery and tell us about the problem. We may ask you for more information or to email us a picture. We will work with you to solve the problem in the simplest, most common sense fashion.

In any case where we deem the problem to be a manufacturing or shipping/packing error and we ask you to return the item, you will not be required to cover the cost of shipping.

We are not responsible for missing, incorrect, damaged, or malfunctioning items past 14 days of purchase/delivery.

 

Note:

  • We do not, under any circumstances accept C.O.D. packages. All packages arriving C.O.D. will be refused and returned at the sender’s expense.
  • Any package shipped without a clearly marked Return Authorization may be refused and returned at the sender’s expense.