Find quick answers to your questions below...
Order Status
I selected 'In-Store pick up', how long do I have to pick up an order in-store?
I Selected 'Pick-Up in Store,' How do I know when my order is ready?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
I received the wrong product.
How do I Return or Exchange unwanted items?
I made a purchase on-line, Can I return it in-store?
Something in my order was incorrect or damaged!
What is the Return Policy?
What Items are considered 'Final Sale?'
Ordering, Payment and Shipping
Can I order on-Line and pick up in Store?
Can I place an order on the phone for in-store pick-up?
How do I redeem my 365 Rewards?
How long until I can pick up my order?
How long will it take to ship my order?
What do I need to pick up my order?
What If I'm not at home to sign for my package?
Where do I pick up my order?
Why do Some items only ship within Canada?
Do you ship to my country?
What are my payment choices?
How much are shipping charges?
Make-It-Right Guarantee
Privacy Policy
Pricing and Billing
Are your Prices in Canadian Dollars?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Does pay for, offer incentives for, or otherwise solicit reviews?
How Do I post a Product Review?
What are 365 Rewards? How do I earn them?
Why Is My Review not showing on the website?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?
Miscellaneous Info and Disclaimers
Accessibility Standard for Customer Service
Will you substitute an out of stock item?
Who do I contact about Charitable Donations for my Group or event?