Find quick answers to your questions below...

a) What is the Return Policy?
b) What Items are considered 'Final Sale?'
c) How do I Return unwanted items?
d) I made a purchase on-line, Can I return it in-store?
e) Something in my order was incorrect or damaged!


Ordering, Payment and Shipping

Can I order on-Line and pick up in Store?
Can I place an order over the phone?
How do I redeem my 365 Rewards?
How long will it take to ship my order?
What If I'm not at home to sign for my package?
Why do Some items only ship within Canada?
Do you ship to my country?
What are my payment choices?
How much are shipping charges?


Order Status

Has my order shipped?
How do I add items, change quantities, or cancel my order?
How do I track my order?
My order never arrived.


My Account

How do I create an account?
How do I edit my account information?

I forgot my password.

Make-It-Right Guarantee
Privacy Policy


Pricing and Billing

Are your Prices in Canadian Dollars?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When Will my Refund be applied?
When will my credit card be charged?


Buyer's Guide

How Do I post a Product Review?
What are 365 Rewards? How do I earn them?
Why Is My Review not showing on the website?
How do I find my product?
How do I navigate the site?
How do I use a coupon code?


Additional Support

How do I contact you?


Miscellaneous Info and Disclaimers

Accessibility Standard for Customer Service
Will you substitute an out of stock item?



Who do I contact about Charitable Donations for my Group or event?