Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
I received the wrong product.
How do I Return unwanted items?
I made a purchase on-line, Can I return it in-store?
Something in my order was incorrect or damaged!
What is the Return Policy?
What Items are considered 'Final Sale?'
Ordering, Payment and Shipping
Can I order on-Line and pick up in Store?
Can I place an order on the phone for in-store pick-up?
How do I redeem my 365 Rewards?
How long will it take to ship my order?
What If I'm not at home to sign for my package?
Why do Some items only ship within Canada?
Do you ship to my country?
What are my payment choices?
How much are shipping charges?
Make-It-Right Guarantee
Privacy Policy
Pricing and Billing
Are your Prices in Canadian Dollars?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Does pay for, offer incentives for, or otherwise solicit reviews?
How Do I post a Product Review?
What are 365 Rewards? How do I earn them?
Why Is My Review not showing on the website?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?
Miscellaneous Info and Disclaimers
Accessibility Standard for Customer Service
Will you substitute an out of stock item?
Who do I contact about Charitable Donations for my Group or event?