We will exchange or refund any product we sell (with the exception of custom or personal items) with the following stipulations:
Unused items not to your liking: Return the goods within 21 days of purchase for exchange or refund. We will refund the product in full minus all freight charges.(The item must be postmarked within the 21 day period for us to accept the return, and must be in resale-able condition - ie. with all original packaging, un-used and um-marred.) If coming from the U.S., any duty must be prepaid and is the sole responsibility of the purchaser.
Products found to have a manufacturer's defect: Contact us by e-mail at info@campstore.com or phone (866) 789-1944 and tell us all about the problem. We will work with you to solve the problem in the simplest, most common sense fashion. The solution may include returning the product to us, facilitating a local repair in your area, or some other accommodation that works for both of us. We have had products shipped all the way back to us at a high cost for a repair that any shoemaker or sewing shop could have done for $5.00. In that scenario the only "winner" was the freight company.
To send back an item you must include the following: A copy of your receipt A note with your name, telephone number and address, as well as the reason for your return (ie. It didn't fit, I don't like the colour orange, etc.) ALL RETURNS SHOULD BE CLEARLY ADDRESSED AND MAILED TO:
RETURNS - ATTN. CAMPSTORE RETURNS CAMP CONNECTION INC. 516 LAWRENCE AVE. WEST TORONTO, ONTARIO M6A 1A1 CANADA
