On-line return policy
With the exception of customized items, personal items, or clearance items we will exchange or refund almost any item we sell within 14 days of the product delivery. Simply email us at firstname.lastname@example.org. Include your name, your order number and what you would like to return, and we will issue you a return authorization and instructions. This will ensure that there is no confusion or problems with your return.
If an item does not fit, if you decide against the colour or it is simply something that you have changed your mind on, email us within 14 days of the delivery date for exchange or refund. We will issue you a Return Authorization number and shipping instructions. When we receive your shipment, we will refund the product in full (minus freight charges). The item must be in resale-able condition - ie. with all original packaging, un-used and un-marred.
In the case of an exchange of this nature, we will ask you to cover the cost of the return shipping, and we will pay for the exchanged item to get back to you.
We do not cover shipping costs for returns/refunds. If your return is coming from the U.S., any duty must be prepaid and is the sole responsibility of the purchaser.
Incorrect orders, Damaged or Defective Items
If your order arrives but is not correct, if it is damaged or if one of your products is found to have a manufacturer's defect, contact us by e-mail at email@example.com
and tell us about the problem. We may ask you for more information or to email us a picture. We will work with you to solve the problem in the simplest, most common sense fashion. The solution may include returning the product to us, facilitating a local repair in your area or some other accommodation that works for both of us.
In any case where we deem the problem to be a manufacturing or shipping/packing error and we ask you to return the item, you will not be required to cover the cost of shipping.
- We do not, under any circumstances accept C.O.D. packages. All packages arriving C.O.D. will be refused and returned at the sender’s expense.
- Any package shipped without a clearly marked Return Authorization may be refused and returned at the sender’s expense.
If you have ordered an Item on-line, but would find it more convenient to make a return in person at our Lawrence Ave. Location, we can accomodate you.
If you are looking for an exchange or in-store credit for the item, simply bring it in with your packing slip and our Sales Staff will be glad to help you out.
If you would like to return an item in-store for a refund, please email us first (firstname.lastname@example.org) for a Return Autorization number. We will ask you to repack the item(s) and include a copy of your packing list in the package. We'll ask that you also write your name and the Return Authorization number clearly on the the outside of the package. Our in-store staff can not process rerefunds from on-line sales on-the-spot, but they will accept your package so we can process the return with our on-line system. You will be issued a drop-off reciept.
Final Sale Items
We make an effort to ensure that all Final Sale items are clearly marked on-line, but sometimes information is unclear or there can be human or technical errors. In all such cases, we adhere to the following rules regarding items which cannot be returned under any circumstances:
- Any item sold as 'Clearance' or that is otherwise on-sale for a discount of 40% or more.
- Any Item which has been customized – Name Tags, hot pressed items.
- Any garment of a personal nature – Underwear, Socks, Swimsuits.